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Privacy Policy:

This Privacy Policy describes how Paradise Nectar ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website www.paradisenectar.com (the "Site") and purchase our honey, beekeeping equipment, apparel, educational materials, or other honeybee-related products (collectively, the "Products").

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**Information We Collect**

We collect personal information you provide directly to us when you interact with the Site or purchase our Products. This information may include:

- Name
- Email address
- Mailing address
- Phone number
- Payment information (such as credit card details)

We may also collect certain information automatically when you visit the Site, including your IP address, browser type, operating system, referring URLs, and other usage information.

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**How We Use Your Information**

We may use the information we collect for various purposes, including to:

- Process and fulfill your orders
- Communicate with you about your orders and account
- Respond to your inquiries and provide customer support
- Improve and optimize the Site and our Products
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations

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**Information Sharing**

We may share your personal information with third parties in the following circumstances:

- With service providers who perform services on our behalf, such as payment processing, order fulfillment, and shipping
- With law enforcement or other governmental authorities if required by law or to protect our legal rights
- In connection with a corporate transaction, such as a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for their marketing purposes.

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**Cookies and Tracking Technologies**

We use cookies and similar tracking technologies to track the activity on our Site and collect certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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**Data Security**

We take reasonable measures to protect the security of your personal information, including encryption and other technical and organizational measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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**Children's Privacy**

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

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**Your Choices**

You may update or correct your account information by logging into your account or contacting us directly. You may also unsubscribe from our marketing communications by following the instructions provided in the emails.

 

**Changes to This Privacy Policy**

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

 

**Contact Us**

If you have any questions or concerns about this Privacy Policy, please contact us at jen@paradisenectar.com
mail to: 2427 Kaiwiki Rd. Hilo, Hawaii 96720

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Terms and Conditions:

These Terms and Conditions outline the rules and regulations for the use of Paradise Nectar's Website, located at www.paradisenectar.com. This website is owned by Paradise Nectar Apiaries LLC, located on the Big Island, Hawaii.  By accessing this website, we assume you accept these terms and conditions. Do not continue to use Paradise Nectar if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: "Client", "You", and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our", and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

**Cookies**

We employ the use of cookies. By accessing Paradise Nectar, you agreed to use cookies in agreement with the Paradise Nectar's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

**License**

Unless otherwise stated, Paradise Nectar and/or its licensors own the intellectual property rights for all material on Paradise Nectar. All intellectual property rights are reserved. You may access this from Paradise Nectar for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

- Republish material from Paradise Nectar
- Sell, rent or sub-license material from Paradise Nectar
- Reproduce, duplicate or copy material from Paradise Nectar
- Redistribute content from Paradise Nectar

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Paradise Nectar does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Paradise Nectar, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Paradise Nectar shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Paradise Nectar reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Paradise Nectar a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

 

**Hyperlinking to our Content**

- The following organizations may link to our Website without prior written approval:

- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law, and consulting firms; and
- educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Paradise Nectar; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Paradise Nectar. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Paradise Nectar's logo or other artwork will be allowed for linking absent a trademark license agreement.

 

**iFrames**

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

 

**Content Liability**

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

 

**Reservation of Rights**

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

**Removal of links from our website**

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

**Disclaimer**

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
-limit or exclude our or your liability for death or personal injury;
-limit or exclude our or your liability for fraud or fraudulent misrepresentation;
-limit any of our or your liabilities in any way that is not permitted under applicable law; or
-exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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**General Terms and Conditions**

Subject to the terms and conditions of this Agreement, we hereby grant you a non-exclusive, limited, revocable, non-transferable license to access and use the website strictly in accordance with the terms of this Agreement.
You agree not to resell, duplicate, reproduce or exploit any part of the website without the express written permission of Paradise Nectar.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
Paradise Nectar is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Paradise Nectar and you concerning your use of the website and supersede all prior agreements and understandings.
These Terms will be governed by and interpreted in accordance with the laws of the Netherlands, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the Netherlands for the resolution of any disputes.
By accessing this website, you accept these terms and conditions in full. Do not continue to use Paradise Nectar's website if you do not accept all of the terms and conditions stated on this page.

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Contact Information:

If you have any questions or concerns about these Terms and Conditions, please contact us via email at jen@paradisenectar.com or call (808)747-2944.

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Payment Policy:
At Paradise Nectar, we aim to provide a seamless and secure shopping experience for our customers. Please review our payment policy outlined below:

1. Payment Methods: We accept payments through WIX, PayPal, and Square. You can choose the payment method that is most convenient for you during the checkout process on our website.

2. WIX Payments: We offer WIX Payments as a secure payment option for all major credit and debit cards. When you select WIX Payments at checkout, you can rest assured that your payment information is encrypted and protected.

3. PayPal: Paradise Nectar is pleased to offer PayPal as a payment option for our customers. With PayPal, you can pay securely using your PayPal account balance, bank account, or credit/debit card linked to your PayPal account.

4. Square: We also accept payments through Square, a trusted payment processing platform. When you choose Square at checkout, you can enter your card details securely to complete your purchase.

5. Payment Security: Your security is our top priority. We utilize industry-standard encryption technology to protect your payment information during transmission. Additionally, we do not store your payment details on our servers after your transaction is complete.

6. Currency: All transactions on our website are processed in USD (United States Dollar). If you are shopping from a different country, your bank or payment provider may apply additional currency conversion fees.

7. Payment Authorization: By providing your payment information and completing the checkout process, you authorize Paradise Nectar to charge the total order amount to your selected payment method.

8. Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email containing details of your purchase. Please keep this email for your records.

9. Payment Issues: If you encounter any issues or have questions regarding payments, please don't hesitate to contact our customer support team for assistance.

10. Changes to Payment Policy: Paradise Nectar reserves the right to update or modify this payment policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for choosing Paradise Nectar. If you have any further inquiries regarding our payment policy, please feel free to reach out to us.

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Shipping Policy:

Thank you for choosing Paradise Nectar for your shopping needs. Please take a moment to review our shipping policy below:

1. Third-Party Drop Shipping Services: At Paradise Nectar, we utilize third-party drop shipping services to fulfill and deliver orders to our customers. Each provider we work with may have its own shipping policies and procedures.

2. Shipping Timeframes: Due to the use of multiple drop shipping providers, shipping times may vary. Generally, orders may take anywhere from 7 to 30 days to arrive, depending on the destination location and the specific policies of the drop shipping provider responsible for fulfilling your order.

3. Tracking Information: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, if available. Please use this tracking information to monitor the status and estimated delivery time of your order.

4. Multiple Shipments: In some cases, orders containing multiple items may be shipped in separate packages from different fulfillment centers. If your order arrives in multiple shipments, you will receive separate shipping confirmations for each package.

5. International Shipping: Paradise Nectar offers international shipping to select countries. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays beyond our control. Any customs duties, taxes, or fees incurred are the responsibility of the recipient.

6. Shipping Costs: Shipping costs are calculated based on factors such as the weight of the package, destination location, and shipping method selected at checkout. The shipping cost for your order will be displayed during the checkout process before payment is made.  Most of our products are offered with free shipping, check the shipping amount and status before placing your order.

7. Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete to avoid delays or mis-deliveries. Paradise Nectar is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Delays: While we strive to deliver orders in a timely manner, please be aware that unforeseen circumstances such as inclement weather, natural disasters, or carrier delays may impact shipping times. We appreciate your patience and understanding in such situations.

9. Changes to Shipping Policy: Paradise Nectar reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance. Thank you for shopping with Paradise Nectar.

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Refund & Return Policy:

At Paradise Nectar, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return and refund policy below:

1. Eligibility for Returns and Refunds:
   - We accept returns and refund requests for unused, unopened items within 14 days of the delivery date.
   - To be eligible for a return or refund, the item must be in its original packaging and in the same condition as received.

   - Orders made through our Drop Shipping providers will go through a review process by the third-party company before returns may be accepted and refunds may be issued. 

2. Initiation of Return or Refund:
   - All claims for returns or refunds must be submitted via email to Jen at jen@paradisenectar.com with the subject line: RETURN/REFUND.
   - Please include your order number, a detailed description of the issue, and any relevant photos if applicable in your email.  N

   - No refunds will be issued for claims that do not have proper pictures to show the discrepancy with the order. 

3. Return Shipping:
   - Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
   - We recommend using a trackable shipping method to ensure safe and timely delivery of the returned item.

4. Refund Process:
   - Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

5. Non-Refundable Items:
   - Some items are non-refundable, including but not limited to perishable goods, personalized items, and gift cards.
   - Sale or clearance items may also be non-refundable unless they are defective or damaged upon receipt.

6. Damaged or Defective Items:
   - In the event that you receive a damaged or defective item, please contact us immediately upon receipt for assistance.
   - We may require additional information or evidence, such as photos of the damaged or defective item, to process your return or refund.

7. Changes to the Policy:
   - Paradise Nectar reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to Jen at jen@paradisenectar.com. Thank you for shopping with Paradise Nectar.

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Cancellation Policy:

At Paradise Nectar, we strive to provide you with exceptional service and products. We understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy outlined below:

1. Orders may not be cancelled with a full refund after the payment has been processed. Once your payment has been successfully processed, your order enters our fulfillment process.

2. If you wish to cancel your order after payment has been processed, a refund may be issued, but it will be subject to a processing fee. The processing fee will be deducted from the total refund amount.

3. Refunds for cancelled orders will be processed through our third-party payment provider. Please note that processing times for refunds may vary depending on your payment provider's policies.

4. To request a cancellation and refund, please contact our customer support team as soon as possible. We will do our best to accommodate your request within the constraints of our cancellation policy.

5. Please note that once your order has been shipped, it cannot be cancelled. In such cases, you may return the items following our return policy for a refund, subject to applicable terms and conditions.

6. Paradise Nectar reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for your understanding and cooperation. If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us.

 

Complaint Policy:

At Paradise Nectar, we value your feedback and strive to provide excellent products and services. Please review our complaints policy below:

1. Complaint Submission:
   - If you have any complaints regarding our products or services, please contact our customer support team at jen@paradisenectar.com, subject: Complaint.  We are committed to addressing and resolving your concerns in a timely and efficient manner.

2. Limitation of Liability:
   - Paradise Nectar may not be held liable for any reason for the use, misuse, or altered state of any product once it leaves our facility. While we guarantee the quality and safety of all our products, we cannot control how they are used or handled after they are purchased.
   - Customers are responsible for using our products in accordance with any instructions, guidelines, or warnings provided. Any misuse or alteration of our products is done at the customer's own risk.

3. Health and Safety:
   - While we take every precaution to ensure the quality and safety of our products, Paradise Nectar may not be held responsible for any health, physical, or mental issues that may arise upon receipt or use of our products.
   - It is important for customers to read and follow all product labels, instructions, and warnings. If you have any concerns about allergies, sensitivities, or potential interactions with existing health conditions or medications, please consult with a healthcare professional before using our products.

4. Complaint Resolution:
   - Upon receiving your complaint, our customer support team will investigate the issue thoroughly and provide a response as soon as possible.
   - We may request additional information or documentation to better understand the nature of your complaint and to assist in resolving the issue effectively.
   - Depending on the nature of the complaint, resolution may involve issuing a refund, providing a replacement product, or offering store credit, at our discretion.

5. Changes to the Policy:
   - Paradise Nectar reserves the right to update or modify this complaints policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our complaints policy, please don't hesitate to contact our customer support team at jen@paradisenectar.com. Thank you for your understanding and cooperation.

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Digital Product Policy:

Thank you for choosing Paradise Nectar for your digital product needs. Before making a purchase, please read and understand our digital product policy outlined below:

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**All Sales are Final: **
- All digital product sales made through Paradise Nectar's website are considered final. Once a purchase is completed, it cannot be refunded or exchanged.
- We encourage customers to thoroughly review product descriptions, specifications, and any available demos or previews before making a purchase decision.

 

**Sold As-Is: **
- Digital products are sold on an as-is basis. While we strive to provide accurate descriptions and high-quality products, we cannot guarantee that the product will meet every individual's expectations or specific requirements.
- Customers are responsible for ensuring compatibility with their devices, software, and any other necessary systems before purchasing a digital product from Paradise Nectar.

 

**No Refunds or Exchanges: **
- Due to the nature of digital products, refunds and exchanges are not available. Once a digital product is purchased and delivered, it is deemed as consumed and cannot be returned.
- Exceptions to this policy may be made in accordance with relevant consumer protection laws or in cases of proven product defects. Please contact our customer support team for assistance in such cases.

 

**Contact Information: **
- If you have any questions, concerns, or require assistance regarding our digital product policy or any specific product, please don't hesitate to contact our customer support team at jen@paradisenectar.com.

 

**Policy Updates: **
- Paradise Nectar reserves the right to update or modify this digital product policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.

By making a purchase through Paradise Nectar's website, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this digital product policy.

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Thank you for reviewing our policies, terms, and conditions.  Please contact us at jen@paradisenectar.com or call (808)747-2944 if you have any questions regarding these policies, terms and conditions.  We are happy to assist you. 

Paradise Nectar Apiaries LLC

Owner, Operator, and Founder Jen Rasmussen Lair