Shipping Policy:
-Shipping charges are included in the retail price, offering free shipping on our website for Paradise Nectar products.
-All orders for products made and processed at Paradise Nectar will be processed in 3-5 business days after the order is placed.
-Shipping will be done via priority mail through USPS on most products made and processed at Paradise Nectar.
-The general time for products made and processed at Paradise Nectar is 7-14 business days, this varies depending on the location.
-Paradise Nectar outsources products from various distributors to offer a wider selection of bee-inspired products. These distributors have different processing and delivery time frames.
-Items shipped from our distributors will be sent within 1-7 business days after the payment has been confirmed. If the payment time exceeds the deadline, your order will be closed automatically.
-We will provide the tracking number when sending the order. You can check the status of the shipment on the corresponding website.
-Items ordered through our distributors may take 7-30 days for delivery.
-The goods may be marked as "gift" or "sample" for your easy customs clearance and less charge. (if you want to declare the goods as other item name, or specify an value for custom, please inform us when making the order)
Return Policy:
-For any issues with the purchased products, please email our customer service at jen@paradisenectar.com with the subject line “Refund Request” within 7 days of receiving the package.
-For most products from our distributors, you have 15 days from receiving the item(s) to return your order as long as the items are in perfect condition, in their original packaging, and any safety seals are not damaged. Return policies may vary per supplier.
-In the email, kindly include a clear picture of the item and a detailed description of what is wrong with it.
-Also, specify if you would like to return the item for exchange, receive a Gift Card, or request a refund.
-Once your return request is received, our team will assess the situation, and if necessary, communicate with the suppliers to process the return/refund/exchange.
-If the return/exchange is approved, the buyer will be responsible for all shipping charges associated with the return.
-Paradise Nectar takes great care in packaging all fragile items to ensure safe transport. We have been satisfied with the quality of products received by our distributors.
Please note that this policy is subject to change, and any updates will be communicated through our website. We strive to provide all our customers with a satisfactory shopping experience. If you have any further questions or concerns, please do not hesitate to contact us.
